Privacy Policy


INTRODUCTION

 

This Privacy Policy sets out how Hills Salvage & Recycling Ltd ("we", "our", "us", "the Company") handle the Personal Data of our customers, suppliers, employees, workers and other third parties. This Privacy Policy applies to all Personal Data we process regardless of the media on which that data is stored or whether it relates to past or present employees, workers, customers, clients or supplier contacts, shareholders, website users or any other Data Subject.

At Hills Salvage & Recycling we take the privacy of our users seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. This Privacy Policy outlines the types of information that are collected by us, and how we use and protect it. This Privacy Policy also outlines your rights regarding data protection and tells you how to contact us. This Privacy Policy and our procedures for the storage and use of personal data have been updated in compliance with the European Data Protection Regulation will be applicable as of May 25th 2018 (GDPR). For further information about GDPR you will find a useful guide here: https://gdpr-info.eu/

 

WEBSITE

 

When someone visits www.hills-motors.co.uk we use a third-party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. This is done to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. Where we do want, or need, in order to provide you with the best possible service, to collect personally identifiable information through our website, we will be open and honest about this. We will make it clear when we collect personal information and will explain what we intend to do with it. Where visits come as the result of using a search engine, such as Google, search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Hills Salvage & Recycling Limited or any third party.

 

DATA COLLECTION

 

What is happening with my data?
At Hills we will only ever use your data to offer you a better service, this includes:

 

- Data collected from registering with us to bid or buy

- Data collected from accessing our applications or websites.

- Data collected to enable us to market our services.

 

Your data can be deleted at anytime and you can request for us to stop emailing you at any point that you do so wish. ‘Unsubscribe’ links are found in all of our emails for you to use.
Is my data shared with anyone else?
Your data is only shared with other organisations when it is needed to deliver a service. Such as:

 

- The DVLA if/when we are updating the V5 of a vehicle.

- Shipping companies to collect and depver goods.

- Payment processing companies

- Insurance companies involved in a claim

 

We DO NOT sell your data to other organisations.
Is it possible to find out what information you hold about me?
If you have an account with us your details can be viewed when you log in to your account.

 

COOKIE POLICY

 

Our website uses cookies. By using our website and agreeing to this policy, you consent to Hills Salvage & Recycling Limited's use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date. We use cookies on this website for the following purposes: • Make login faster to our website by remembering your login details • Make the page load quicker by sharing the workload across computers • Ensure our website pages are optimised for your browser or device by giving us technical information about the device or browser you are using For more information about cookies and for instructions on how to delete them please consult the help menu on your Internet browser. Please note that if you delete cookies your ability to use part of or the entire website may be impaired or restricted.

 

SECURITY & PERFORMANCE

 

We use a third-party service to help maintain the security and performance of the Hills Salvage & Recycling Ltd website. To deliver this service, it processes the IP addresses of visitors to the website.

 

CONTACT FORMS

 

Should you choose to contact us using a contact form on our website or an email link, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). We use a third party service which encrypts the email content using SHA-2, 256-bit cryptography before being sent across the Internet. The email content is then decrypted by our local computers and devices.

 

SOCIAL MEDIA

 

If you send us a private or direct message via social media the message will be stored within our password protected account. It will not be shared with any other organisations.

 

EMAILS AND LIVE CHAT

 

We use a third party provider to encrypt and protect our email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

 

EMAIL MARKETING

 

We use a third-party provider, Mail Chimp to deliver our email marketing. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-marketing activity. For more information, please see Mail Chimps privacy notice.

 

CCTV

 

Hills Salvage & Recycling Ltd uses CCTV internally and externally on site as a security measure. Appropriate signage is displayed to inform individuals that CCTV is in operation. CCTV footage is stored securely by a third party service provider and recordings are erased securely every three months.

 

USE OF INFORMATION

 

When referring to "personal information", we mean information we collect from you, from which you may be personally identified. Typically, this may include your name, email, telephone number, address and product specific data such as car registration number, item serial number and other necessary specific identifiers. All personal information you submit to us will be held in accordance with our responsibilities under the General Data Protection Regulations (GDPR) 2018. Any personal information you register with us will only be used to help us deliver content to you and to improve the website. We collect personal information from you in a number of situations. For example, if you purchase products from our website we ask for your name, address, phone number, email address and credit/debit card details. We use your personal information: • To process orders for products or services which you may place with us; • To contact you about any products or services which you are receiving from us; and • To provide you with access to areas of the website and to assist in the smooth operation and running of the website. We may occasionally use your personal information to contact you with information about our products and services which we think you may be interested in. We will always ask you whether you want us to use your personal information for this purpose when we collect that information from you. At any stage subsequently, you can inform us that you do not wish to receive information from us by clicking the unsubscribe link in an email or sending an email to: webmaster@hills-motors.co.uk We recommend that you should regularly review the personal information you have to ensure that is correct and up to date. Personal information stored on our website will be stored in a secure manner and in accordance with our responsibilities under GDPR. Unless you ask us to and except as expressly provided in this Privacy Policy, we will not provide your personal information to third parties unless strictly necessary to deliver your order (except in the unlikely event that we are legally required to do so by law enforcement). We may employ external carrier companies such as TNT and DPD to deliver your order (the "Carrier"). Only your name, address and contact number will be delivered to the Carrier in order to deliver your goods.

 

ACCESS TO PERSONAL INFORMATION

 

11. Hills Salvage & recycling Ltd will be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a 'subject access request'. If we do hold information about you, we will: • Give you a description of it, • Tell you why we are holding it, • Tell you who it could be disclosed to, and • Let you have a copy of the information in an intelligible form. To make a request to Hills Salvage & Recycling Ltd for any personal information we may hold, you need to put the request in writing addressing it to the address provided below. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us via the address below.

 

LINKS TO OTHER WEBSITES

 

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

 

CHANGES TO THIS PRIVACY NOTICE

 

We keep our privacy notice under regular review. This privacy notice was last updated on 24 May 2018.

 

HOW TO CONTACT US

 

If you want to request information about our privacy policy, you can email us at ian.ramsden@hills-motors.co.uk or write to: Hills Salvage & Recycling Ltd Gerrard Place East Gillibrands Skelmersdale WN8 9SU

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Contact

Please fill in the form below for any customer service enquiries

Location

Gerrard Place, East Gillibrands, Skelmersdale, Lancashire, WN8 9SU

E-mail

info@hills-motors.co.uk

Phone

01695 551 973

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